Update 1.3 - April 2024

Faults and Technical chat for the Volvo EX30
Pertm
Posts: 6
Joined: Wed May 01, 2024 7:38 pm

Post by Pertm »

enigmab17 wrote: Fri May 24, 2024 12:18 pm FYI it's not being released in all countries simultaneously.
I've just got mine back from the dealer, so got it upgraded to 1.3.1, although the app still says it's on 1.2.1 but the car says correctly.
Anyone else notice this?
Yes mine did that to, but just waited a few days and the app showed 1.3.1

Gruff2001
Posts: 18
Joined: Sun Mar 24, 2024 1:43 pm

Post by Gruff2001 »

Graham wrote: Sat May 25, 2024 10:04 am If anyone works out a way of getting the download past being 'stuck at 91%', I'd appreciate knowing how its done. Resetting the display doesn't fix it.
Had similar issue “stuck at 93%” for 3 days.

My iPhone had been restarted following iOS update and the ex30 app had disabled the OTA update. I checked update status in the car, still stuck a 93%, then I enabled OTA within the app followed by reloading software status in the car. All mention of 1.3.1 has gone.

Waiting to see what happens as to whether update is reloaded - probably end up having to try and contact dealer (that itself is a major quest)
EX30 Moss Yellow Performance Plus
maxem
Posts: 5
Joined: Wed May 22, 2024 8:06 pm
Location: Portugal

Post by maxem »

I'm also stuck at 93% downloading in the car. App shows nothing about update, either Android or iPhone.
Will wait til tomorrow then call dealer, 1.3.1 note in the car says to contact dealer if can't update.

Location: Portugal
Gruff2001
Posts: 18
Joined: Sun Mar 24, 2024 1:43 pm

Post by Gruff2001 »

maxem wrote: Mon May 27, 2024 11:39 am I'm also stuck at 93% downloading in the car. App shows nothing about update, either Android or iPhone.
Will wait til tomorrow then call dealer, 1.3.1 note in the car says to contact dealer if can't update.

Location: Portugal
Yep, I did that and the dealer said that I needed to contact Volvo assist about any issues with OTA issues. Got an email response from Volvo assist today which says……. contact your dealer if there are issues with update
EX30 Moss Yellow Performance Plus
maxem
Posts: 5
Joined: Wed May 22, 2024 8:06 pm
Location: Portugal

Post by maxem »

Gruff2001 wrote: Mon May 27, 2024 11:45 am
Yep, I did that and the dealer said that I needed to contact Volvo assist about any issues with OTA issues. Got an email response from Volvo assist today which says……. contact your dealer if there are issues with update
Yeh, the note in the car even has a reference code (R10273) to pass to the dealer and says contact dealer, not Volvo.
Paul1202
Posts: 14
Joined: Wed May 15, 2024 12:12 pm

Post by Paul1202 »

Hi all, does somebody in Belgium received already he 1.3.1 update ?
EX30 Core Single Motor Extended Range | 1.4 | BE
enigmab17
Posts: 67
Joined: Sat May 04, 2024 10:36 am

Post by enigmab17 »

I think you're better off bringing it to a Volvo dealer to get it upgraded as opposed to trusting the OVA system until that system is more stable.
Too many people reporting issues with OVA, some don't get it at all, alot of those who do have issues. Not heard of anyone having it installed via the dealer that had any significant issues so far.
Since Volvo cover the cost of these upgrades in most scenarios little reason not to unless you happen to not be near one.
Volvo EX-30 | Ultra | Single Motor Extended Range | Crystal White | Spain
Graham
Posts: 85
Joined: Fri Apr 12, 2024 10:31 am
Location: Norfolk, UK

Post by Graham »

Gruff2001 wrote: Mon May 27, 2024 10:23 am
Graham wrote: Sat May 25, 2024 10:04 am If anyone works out a way of getting the download past being 'stuck at 91%', I'd appreciate knowing how its done. Resetting the display doesn't fix it.
Had similar issue “stuck at 93%” for 3 days.

My iPhone had been restarted following iOS update and the ex30 app had disabled the OTA update. I checked update status in the car, still stuck a 93%, then I enabled OTA within the app followed by reloading software status in the car. All mention of 1.3.1 has gone.

Waiting to see what happens as to whether update is reloaded - probably end up having to try and contact dealer (that itself is a major quest)
Thanks for the info - very useful. I rebooted my phone and loaded the EX30 app which had disabled the OTA update (as you found). So I enabled the OTA update and then went to the car and looked in software updates. My 91% had become 92% and then proceeded all the way to 100%. Up came the installation prompt, which I ok'd. After a couple of mins it told me to lock the car and come back in 28 mins. Over an hour later and nothing has happened, but at least the '1.3.1 downloading' line has now gone. The EX30 app notifications tell me that 1.3.1 is ready for installation, but nothing in the car confirms this. So, still on 1.2.1 unless something magically happens in the next day or so.
2024 Volvo EX30 Ultra SMER - Cloud Blue / Breeze - 1.4 (Car), 1.6.0 (App) - UK
Stretford99
Posts: 61
Joined: Fri May 10, 2024 3:30 pm

Post by Stretford99 »

Interesting! Thanks to the guys above - I am in process of having the same experience - although the only difference has been my app didn’t seem to reset to disable and re-enable the OTA updates (they stayed enabled), however I am in the car now and the software had finally got moving for the first time since it came out from 93% to currently 97% so fingers crossed. Restarting the phone does seem to have been the key?
kildare
Posts: 179
Joined: Tue May 14, 2024 5:38 pm

Post by kildare »

Received the notification on the app that the v. 1.3.1 was ready to update.
Confirmed and waited about 20 min.
App and display confirm update was successful to v. 1.3.1

Coming from 1.3
Wifi 5GHz connection to my house network.

Image

P.S. A display restart was necessary because the soft buttons were behaving inconsistently, particularly the home button became hidden in some circumstances.
After the restart everything is apparently OK.
Volvo EX30 Ultra Twin Motor cloud blue
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